Quality Policy

Document: AIS-POL-O-000 
Version: V1.0 (20 July 2020) 
 

1 Company Overview

 

Affordable Interlock Systems (AIS) is a specialist in the supply, service, installation and calibration of alcohol interlock devices for personal use, commercial, law enforcement and state government compulsory interlock programs. Established in 2019, AIS is the exclusive authorised service agent in Australia for Alcohol Counter Measures System, Montreal, Canada.

 

2 Customer Focus

 

AIS has a very strong focus on customer service, both externally and internally, ensuring everything performed is customer centric. The AIS mantra is simple and effective: "If it's not good for the customer it's definitely not good for AIS"The company lives and breathes for customer satisfaction.

 

3 Support to Government

 

AIS strives to provide comprehensive services and support to local government of all states and territories so that they may meet the requirements of mandatory alcohol interlock programs for their internal and external customers.

 

4 Quality Standards & Ethics

 

To achieve customer satisfaction, AIS is committed to adhering to the quality principles of ISO 9001:2015[cite: 128]. In addition to these principles, AIS highly values ethical relationships and business practices, pledging to NEVER undertake unethical business partners or dealings. [cite_start]AIS is committed to being the most trusted and ethical alcohol interlock supplier in Australia.

 

5 Continuous Improvement

 

Continuous improvement of services and capabilities is a cornerstone of AIS.

Everyone at the organisation strives to provide an environment of excellence to the best of their abilities. Quality objectives are recorded in the Context of the Organisation (COTO) Register, and the quality system captures data for review leading to continual improvement.

 

6 Policy Review

 

This policy is reviewed for continuing suitability, relevance and appropriateness via AIS management review.

 

Ron Mulder 
Director 
Affordable Interlock Systems
20 July 2020