Privacy Policy - Affordable Interlock Systems

Privacy Policy

Document: AIS-POL-L-008
Version: V2.0 (16 August 2021)

1. Objective

The primary intent of this policy is to explain Affordable Interlocks Pty Ltd (AIS) policy for the collection, storage, use and disclosure of participants' data.



2. Definition

Data means all information, including personal information (for example images) in connection with the use or maintenance of an Interlock. It includes (without limitation) communications about the use of the Interlock and Program participation and data logged by the Interlock (for example breaches of the program).



3. Scope

AIS abides by applicable state and federal privacy laws. Only information that is required by AIS and the applicable Jurisdiction in the delivery of alcohol interlock services is collected. Failure to provide such information will result in the inability of AIS to provide interlock services. Information includes the downloading of digital data from an interlock device.



4. Types of Information

The collection of information must be reasonable, accurate and purposeful. Clients may also ask information of AIS. In both cases information must be reasonable, accurate and purposeful.



4.1 Client Information

Information collected may include but is not limited to:

  • Names (first, middle and last) and date of birth
  • Address details
  • Contact details
  • Concession information
  • Images
  • Drivers licence details
  • Vehicle information
  • Credit and payment information
  • Court information
  • Call recordings to and from customer service agents
  • Interlock information and customer surveys
  • Other sensitive information with clients consent

4.2 Affordable Interlock Systems Information

This may include:

  • Name of service agent
  • Name of organisation including ABN details
  • Contact details including email and phone


5. Government Agencies

When requested, AIS will provide the appropriate jurisdiction (e.g., TfNSW) with Data. The jurisdiction may use the Data provided by AIS for the purpose of performance monitoring and Program Evaluation, and for enforcing compliance with the Program and road transport legislation. The jurisdiction may also disclose Data to other government agencies and courts, and share Data with service providers (including auditors and legal advisors) for these purposes.



6. Service Agents

AIS may also provide Data to its Service Agents for the purpose of them providing services in respect of the Participant's participation in the program.



7. Data Collection Agencies

AIS or its Service Agents may provide Participant's personal information (including name and address) to a licensed debt collection agency that is compliant with Australian Privacy Principles and the Privacy Act 1988 (Cth), for the purposes of debt collection services.



8. Data Storage, Quality, Security and Accessibility

8.1 Data Storage (Offshore)

ALCOLOCK AU does not store data offshore. Participant data is hosted by Amazon Web Services (AWS) with servers located in Sydney, Australia.

8.2 Data Quality

Data collected must be accurate and complete. All reasonable efforts will be made to ensure data is kept up-to-date.

8.3 Data Security

Personal information is stored in a combination of paper and electronic files, protected by security measures appropriate to the nature of the information.

8.4 Data from Jurisdiction

The Participant consents to their jurisdiction disclosing to AIS and ALCOLOCK AU information relating to expected Program completion data and financial hardship eligibility. AIS and ALCOLOCK AU will only use this information for the purposes stated by the jurisdiction (e.g., TMR or TfNSW) and will not disclose it to any third party.

8.5 Data Accessibility

Individuals may review their personal information contained in AIS or ALCOLOCK AU files by contacting AIS. If an individual believes any information is inaccurate, appropriate corrections will be made.



9. Disclosure of Information

Collection, use, and disclosure of personal information may be made outside of these terms to the extent provided for in applicable privacy legislation or pursuant to court orders. It may be necessary to disclose information to relevant authorities, professionals, insurance providers, and product issuers where required by law. Consent will be sought if AIS considers it necessary to use or disclose information for other purposes.



10. Participants Responsibilities for Third Parties

If the Participant permits a third party to use the AIS Interlock device, the Participant warrants that they have provided a copy of these privacy terms to that person and obtained their consent.



11. Privacy Complaints

Should AIS receive a complaint relating to privacy, AIS is required to immediately advise the appropriate jurisdiction. Form ALAU-FRM-0023 is used for this purpose.

For further information, please contact Affordable Interlock Systems Pty Ltd: